If you’re a regular Walmart shopper, then you know that the store offers some of the easiest online shopping experiences around. In addition to offering competitive prices and convenient locations, the retail giant is famous for its hassle-free delivery policies as well. With so many perks, it’s no wonder why the company is one of the most popular retailers in America. That being said, there are also some downsides to everything. For example, although ordering from Walmart can be convenient, canceling an order can be equally as challenging. Even if your order is missing a few items or you simply changed your mind about it, there’s no way to get a refund on an order once it has been processed. Fortunately, this isn’t something that you have to dread; instead, it should be something that feels frustrating rather than defeating. Read on to learn everything that you need to know about canceling your Walmart pickup order before it leaves the warehouse and gets shipped out!
How To Cancel A Walmart Pickup Order
Plan Ahead for Cancellation Requests
If you’re planning to cancel a pickup order and you’ve already completed the order, it’s best to cancel the order as soon as you realize that you’re planning to return the item. If you have a few days left until your package is due to ship, try logging in to your online account, opening your order history, and clicking the “cancel pickup” button to prevent your order from leaving the warehouse. If you haven’t placed the order yet, you’ll be able to easily cancel it. If you’re canceling an order that someone else placed, you’ll need to be especially careful not to cancel accidentally. You may want to take note of where the order is located so that you don’t accidentally cancel the order from inside the store.
Contact Customer Service
If you’ve already placed the order and you can see the tracking number in your account, call the customer service phone number on the order. If you can’t find the number, search the Walmart.com website for the “contact us” link and then call that number. You’ll need to get as much information as possible about your order so that the customer service representative can cancel it. If you know that you’ve picked up the order and you know what item it is, you can tell the customer service representative this information so that they can cancel it more quickly. Note that you’ll need to keep a record of all of the information you provide to ensure that you can get your phone calls answered and your order canceled in a timely manner. You can log notes on your phone so that you have a written record of the call if you need to refer back to it for some reason. You can also take screenshots of the details you need so that you’ll be able to easily refer back to them later.
Pick up in Store
If you can’t reach customer service on the phone, you’ll need to find a store employee who can cancel your order for you. You can also ask a store employee for help canceling your order, but be aware that this won’t always be possible — Walmart employees are not expected to cancel customers’ orders. When you find a store employee, discuss your order with them. If you are aware of the item’s location in the store, you can also tell the employee where it is so that they can more easily cancel the order. When the store employee is able to cancel your order, be sure to sign the cancellation slip and write “canceled by customer services” so that the employee knows that the order was canceled on the customer service’s behalf. You can also write “canceled by customer” so that you’ll have proof in case the employee doesn’t know that the order was canceled on your behalf.
Call Customer Care
If you’re still unable to reach customer service on the phone or if you need to cancel a pickup order in a store, you’ll need to call the customer service phone number on the order. You’ll need to get as much information as possible about your order so that the customer service representative can cancel it. Take a screenshot of the tracking number in your account so that you can refer back to it if the customer service representative isn’t able to cancel your order. You may also want to record the conversation so that you have some form of proof if you need to refer back to it in the future. When you call, be sure to record the call on your phone so that you can refer back to it if necessary. You can also take notes on your phone to make sure that you don’t forget any important details.
When To Cancel A Walmart Pickup Order?
- Be sure to place the order before a special date and time.
- If you are going on a trip and will not be able to pick up the order or if you’re going to be unavailable for an extended period of time, then cancel your pickup order as soon as possible.
- If the product is no longer available in stores or if you can’t find it, then cancel your order when you get home.
- If your order is damaged or defective, then call customer service immediately and let them know that it was damaged or defective so that they can replace it for you.
- If you had a gift card or coupon that you used to purchase the order and you need to return the order, then cancel your pickup order as soon as possible.
- If you have a receipt that shows the date of purchase, then cancel your pickup order on that date so that you can keep your receipt.
- If there was an issue with your confirmation email, then call customer service and let them know about the issue so that they can fix it for you. If there is no issue with your confirmation email, then call customer service and let them know about the issue so that they can fix it for you.
What Happens If You Don’t Pick Up Your Walmart Order?
- If you do not pick up your order, then it will be returned back to the store where it was purchased.
- If you do not pick up your order, then it will be returned back to the warehouse where it was purchased.
- If you do not pick up your order, then it will be returned back to the store where you placed the order so that they can reship your item to a different location or give you an in-store credit for the amount of money that you paid for the item.
- If you do not pick up your order, then a customer service representative may contact you and ask if there is anything that they can do for you before returning the order back to them. You may have to call customer service and let them know about any issues with your order so that they can help fix them for you before returning the item back to them or giving you an in-store credit for the amount of money that they paid for it.
- If all else fails, then a customer service representative may contact you and ask if there is anything that they can do for you before sending a full refund of all money that was paid by credit card, gift card or cash on delivery (FEDEX) payment method on your Walmart Pickup Order so that they can return all of this money back to these payment methods instead of returning any product back to their warehouse or store location where it was purchased from. You may have to call customer service and let them know about any issues with your order so that they can help fix them for you before returning the item back to them or giving you an in-store credit for the amount of money that they paid for it.
Final Words
It’s true that canceling an order at Walmart can be difficult, but it doesn’t have to be. With a little patience and a little preparation, you can get your order canceled or refunded with relative ease. So don’t wait around; track your order, get an authorization number, and confirm your order can be canceled or refunded before it leaves the warehouse.
FAQ’s
Q: How do I track my order?
- You can find out where you’re tracking your order by clicking on the “Track Order” button at the top of this page.
Q: Is there a way to cancel or return an order without returning it back to the store?
- Yes. You can contact customer service and let them know about any issues with your order so that they can help fix them for you before returning the item back to them or giving you an in-store credit for the amount of money that they paid for it.
Q: What if my package is coming to me, but I decide not to pick it up?
- If your package is coming to you, but you decide not to pick it up, then it will be returned back to the store where it was purchased (or where your package was shipped from if it was shipped directly from Walmart).
